Information We Collect
To fulfil your order, you must provide us with certain information such as your name, email address, postal address, payment information and the details of the product that you are ordering. You may also choose to provide us with additional personal information (for a custom order of a lampshade for example) if you contact us directly.
Why We Need Your Information and How We Use It.
We rely on a number of legal bases to collect, use and share your information, including:
As needed to provide our services, such as when we use your information to fulfil your order, to settle disputes, or to provide customer support.
When you have provided your affirmative consent, which you may revoke at any time, such as signing up for our mailing list.
If necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law.
As necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as providing and improving our services. We use your information to provide the services you requested and in our legitimate interest to improve our services.
Information Sharing and Disclosure
Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances as follows:
Service providers. We engage certain trusted third parties to perform functions and provide services to our shop, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.
Compliance with laws. We may collect, use, retain and share your personal information if we have a good faith belief that it is reasonably necessary to 1) respond to legal process or to government requests; 2) enforce our agreements, terms and policies; 3) prevent, investigate and address fraud and other illegal activity, security or technical issues or 4) protect the rights, property and safety of our customers and others.
Under the Data Protection Act 2018, you have the right to find out what information we store about you. This includes the right to:
Be informed about how your data is being used
Access personal data
Have incorrect data updated
Have data erased
Stop or restrict the processing of your data
Data portability (allowing you to get and reuse your data for different services)
Object to how your data is processed in certain circumstances
Please contact our Data Controller, Lynn Forder here.